1.An organization’s lessons learned database indicates that past major project issues have been quality failures. The project manager decides to be more thorough when developing a quality management process. What should the project manager do to ensure quality?

A. Develop a quality management plan based on the project’s scope and requirements.

B. Incorporate all quality control processes in the project.

C. Include all lessons learned from past projects in the project checklist.

D. Add a new risk to the risk register.

1.一家组织的经验教训数据库表明过去的重大项目问题是质量失败。项目经理在制定质量管理过程时决定做得更彻底。为确保质量，项目经理应该怎么做？

A. 根据项目的范围和需求制定质量管理计划。

B. 将所有质量控制过程纳入项目中。

C. 在项目核对单中包含来自过往项目的所有经验教训。 

D. 在风险登记册中添加一个新风险。

 2. A customer identifies performance issues on a newly implemented product. What category of cost of quality (COQ) should the project manager have used to estimate this cost? 

A. Prevention costs 

B. External failure costs 

C. Appraisal costs

D. Internal failure costs 

2. 客户识别到一个新实施产品的性能问题。项目经理应使用哪一个质量成本（COQ） 类别来估算这项成本？

 A.预防成本 B.外部失败成本 C.评估成本 D.内部失败成本 

3. During project execution, the project manager determines that communications fail to comply with the communications management plan. What should the project manager do?

A. Practice structured informal communications as part of key project milestones. 

B. Have team members to the communications management plan. 

C. Have team members review the project management plan. 

D. Inform stakeholders that all information received is not part of the communications management plan. 

3. 在项目执行期间，项目经理确定沟通与沟通管理计划不符。项目经理应该怎么做？ 

A. 实施有组织的非正式沟通，作为重要项目里程碑的一部分。

B. 团队成员查阅沟通管理计划。

C. 让团队成员审查项目管理计划。 

D. 通知相关方，收到的所有信息不属于沟通管理计划的一部分。

【参考答案】

1. 解析：A 是参考答案。考规划质量管理计划的输入。知识点：章节 8.1.1.2。

2. 解析：B 是参考答案。客户发现的性能问题是外部失败成本。知识点：章节 8.1.2.3。

3. 解析：B 是参考答案。应遵守沟通管理计划进行沟通。知识点：章节 10.1.3.1。